FAQ

Frequently Asked Questions (FAQs)

Helmet Hub is here to answer all your queries about our range of helmets, including full-face, open-face, modular, half-helmet, adult, and child helmets. Here are some of our frequently asked questions:

Q1: What types of helmets do you offer?
A1: Helmet Hub offers a comprehensive selection of helmets for all your riding needs. Our inventory includes full-face helmets for maximum protection, open-face helmets for convenience, modular helmets for versatility, half-helmet options for lighter protection, and specific models designed for both adults and children.

Q2: How do I determine the right helmet size?
A2: To find the correct helmet size, measure the circumference of your head just above your eyebrows and around the widest part of your head. Use our size chart, available on each product page, to determine the best fit. We also recommend trying on different models to see which feels most comfortable.

Q3: Are your helmets safety certified?
A3: Yes, all our helmets are safety certified to meet or exceed the required standards for their intended use. Look for specific certifications like DOT, ECE, or SNELL on our product descriptions.

Q4: Can I return or exchange a helmet if it doesn't fit?
A4: Absolutely. Helmet Hub has a 30-day return and exchange policy for unused helmets in their original packaging. If your helmet doesn't fit or you're not satisfied, contact us within 30 days for a return or exchange.

Q5: How do I maintain my helmet?
A5: To maintain your helmet, keep it clean and store it in a dry place away from direct sunlight. Avoid using harsh chemicals to clean it; instead, use a mild soap and water solution. Always inspect your helmet for any signs of damage before each use.

Q6: Do you offer custom or personalized helmets?
A6: While we don't offer fully custom helmets, we do have a range of designs and colors to choose from, and some models allow for the addition of decals or stickers for personalization.

Q7: What is the difference between a full-face and an open-face helmet?
A7: Full-face helmets provide the highest level of protection covering the entire head, including the chin, while open-face helmets offer a more open design, typically exposing the face. The choice between the two depends on your comfort, riding style, and the level of protection you desire.

Q8: How do I know if a modular helmet is right for me?
A8: Modular helmets are ideal for riders who want the flexibility of a full-face helmet with the convenience of an open-face design. They usually feature a removable chin bar, allowing you to switch between the two styles as needed.

Q9: Do you have any tips for first-time helmet buyers?
A9: For first-time buyers, it's important to prioritize safety, fit, and comfort. Read reviews, try on different models, and don't forget to check the safety certifications. Our customer service team is also here to help you make the best choice.

Q10: Where can I find more information about your helmets?
A10: You can find detailed information on each helmet's product page, including materials, features, safety certifications, and care instructions. If you can't find what you're looking for, don't hesitate to contact our customer service team.